Frequently Asked Questions
How many people do your shuttles carry at one time?
1 to 11 passengers we can use several shuttles if need be.
What if I live in Auckland, can you give me a ride to the Auckland Airport?
Unfortunately not, our service does not include transfers from Auckland suburbs to Auckland Airport and vice versa. For more information relating to the areas we service please click here.
What is a ‘shared ride’?
Because all our passengers are travelling to or from the airport they can share the same vehicle. We allow a little more travel time to the airport for this shared ride service so that our customers benefit from sharing the cost of the Shuttle. On your return we may have to wait for others on your flight or on flights landing at a similar time to yours. We try not to keep you waiting any longer than 45 minutes once you clear customs.
Does my luggage cost extra?
Excess luggage may incur additional charges.
Should I advise of any oversize or excess luggage? (Particularly Bikes and Surfboards)
Yes as the shuttle could have other passengers on it and we may not be prepared for your excess luggage. Letting us know allows us to plan and ensure we have a trailer available.
Can I book an entire vehicle for my friends/ Family/ colleagues?
Yes... Exclusive service available.
How do I change/cancel my booking?
To cancel or change your booking please contact us by phone or email, 24 hours notice is required.
Can I book you to pick someone else up from the airport?
Yes, definitely. We still require the same information as if you were booking yourself, so please ensure you get this from the passenger before booking.
Where can I find Minibus Express at the airport?
At Auckland International Airport look for the 'Pre-bookedTransport' desk which is to your left when you exit the secure customs area. Our driver will be there and will have a sign with your name on it. At Domestic, please meet us at the baggage claim area, we will be holding a sign with your name on it.
Do you transfer to Hamilton Airport?
Yes we are an approved provider for shuttle services to and from Hamilton Airport. As an approved provider we have access to the pre-charter parking ranks so we are easy to locate. We are a pre-booked service so we do need to have your booking made in advance. We'll greet you off the plane and get you to the door of your Hamilton destination.
What about travelling with infants & car seats?
We can supply car seats. Car seats and booster seats are a legal requirement for any child 7 years or under.
Can I take my animal in the minibus?
Yes. If you wish to travel with your pet in the vehicle, you must pay for the exclusive use of the vehicle. We cannot provide a shared ride service due to the possibility of other passengers having allergies to animals.